Registration Policies
Program Changes – The Town of Ajax reserves the right to cancel, postpone, or combine classes, to limit or increase registration as well as change the time, location or instructor if required.
Registrations – Registration is best completed online to improve the chance of being accommodated in your program of choice. Walk-in registration forms are also accepted. Please note, submission of a registration form does not guarantee acceptance in the program.
Wait List – We recommend that you join a wait list for programs that have already filled. Once you have done so you will be contacted if/when a space becomes available. If contacted, you have 48 hours to respond to secure a space in a program or 24 hours to secure a space in a swimming lesson before that space if offered to someone else. It is suggested that you wait list for a maximum of two programs.
Pricing – The course fee listed on the Active Ajax registration system does not include applicable taxes, unless otherwise noted. The Town of Ajax reserves the right to change the pricing without notice.
Extra Fees – Some classes may require the purchase of supplies (e.g. art supplies) which will be noted in the course description. Closer to the start date of the program, registered participants will be emailed the list of supplies, or the program instructor will provide a list to participants in the first class.
Payment Details – Full payment is required at the time of registration. Cheques for drop-off or in-person registrations may not be post-dated and are made payable to the Town of Ajax. A $51.20 administrative fee will be applied to all NSF payments, including credit cards.
Transfers – Transfers will be accommodated based on availability and are subject to a $12 + HST Administrative Fee (per person, per program: Max $24.00 per family per transaction). Transfers into level-based programs such as arts will be granted before the third class, for Pilates and Tai Chi, transfers can be accommodated before the second class. Aquatics transfers can occur at any time but are subject to the transfer fee.
Refunds, Withdrawals & Cancellations
- Withdrawal requests must be made in writing 48 hours prior to the second class, or a refund will not be issued. Please note: Refunds and transfers for HIGH FIVE courses MUST be submitted in writing five business days prior to the first class.
- Refunds are calculated based on the date the Withdrawal/Transfer Request Form or email is received and subject to a $12 + HST Administrative Fee (per person, per program: Max $24.00 per family per transaction). Refunds will not be issued for classes that have passed, regardless of attendance. A refund for medical reasons will be issued with a doctor’s note or prescription receipt only and will be issued as of the date we receive the note/receipt. No administration fee will be applied in this instance.
- If Recreation and Culture cancels a registered program, you will be notified prior to the course start date. At this time, you have the option to switch to another program (transfer fee will not be charged in this case) or receive a full refund or account credit.
- Classes are subject to cancellations due to holidays, facility availability, etc. and where possible these cancellation dates are noted on the program barcode and on the program confirmation/receipt. Every attempt is made to re-schedule cancelled classes for registered programs. If a swimming class is cancelled, make up classes are not arranged but a credit is applied to the registrant’s account.
Registration Forms, Waiver Forms & Withdrawal/Transfer Request Forms – All forms required for participation in or withdrawal/transfer from a Town of Ajax Recreation Program or Camp can be found by clicking here.
Summer Aquatics Cancellations – A request for a refund can be made after the first class on the first day only. This allows us to accommodate our waiting lists.
Summer Camps Withdrawal/Transfer Requests – Withdrawal requests must be made in writing before the camp starts or a refund will not be issued. Please email camps@ajax.ca or complete the Online Withdraw/Transfer Request Form to submit your request.
First Aid Programs, Aquatic Leadership & Private, Low-Ratio & Adapted Lessons – Refund requests must be made in writing no later than 24 hours prior to the start of the first class. A refund will not be issued once the class starts. A $12 Administration Fee + HST applies (per person, per program: Max $24.00 per family per transaction).
Safe Arrival and Dismissal – We ask that parents/guardians walk children into their program when dropping them off and enter the building when picking them up. Please ensure the instructor is aware of your presence when you return to pick up your child. If your child is being picked up by someone else, please inform the instructor at the beginning of the class. Programs are for registered or drop in participants only. Spectators in the program space, are not permitted unless otherwise specified.
Participant Behaviour – We want to create an environment of trust, safety and fun! Disrespectful or aggressive behaviour is not acceptable. If inappropriate behaviour occurs, a participant’s actions may lead to their removal.
Staff Qualifications – All staff have current Standard First Aid, CPR C, Criminal Record Check, HIGH FIVE Principles of Healthy Child Development (staff working with children 6-12 years), and attend comprehensive corporate and program specific training sessions.
Photography/Video Policy – Photos and/or videos may be taken of your own family. Prior to taking any photo or video, permission must be granted by the facility manager. Please visit the Customer Service Desk or Pool Deck Supervisor regarding your request. Underwater photography is not permitted.
